COVID-19

Last updated: October 28th  2020

The safety of our guests and our staff is our highest priority. We are a member of the Dansh hotel and restaurant branch organization; HORESTA and comply with the recommendations of the Danish health authorities and the HORESTA ‘Safe-to-visit’ guidelines. This means, that you as a guest can feel safe during your stay with us.

We have introduced new extensive cleaning guidelines and our staff is deeply instructed in all guidelines and recommendations within cleaning, hygiene and behavior.

 

What to be aware of as a guest at Skovshoved Hotel

  • From October 29th, mouth mask is mandatory in all public places including hotels, restaurants, bars and cafes in Denmark. Restaurant and bar serving is currently closing at 22.00 (10 p.m).
  • As a guest we kindly ask you to follow all the recommendations of the Danish health authorities. Do not enter if you have any kind of COVID-19 symptoms, use the hand sanitizer (70-85% alcohol) or wash your hands before entering the hotel / restaurant and use regularly during your stay and keep a distance of minimum 1 meter to other guests and staffs

 

What are we especially aware of

Skovshoved Hotel complies with all the recommendations of the Danish health authorities and the HORESTA ‘Safe-to-visit’ guidelines.

We are highly focusing on the safety of our guests and staff. To ensure this, we have introduced new extensive cleaning procedures in all common areas, disinfection of all surfaces and our hotel rooms. We strive to have minimum of 48 hours between the arrivals in each hotel room.

About our breakfast: Our delicious breakfast buffet is 95% organic. Some dishes are served at buffet tables in individual portions and some dishes are served directly at your table. The buffet is divided into three stations and our staff ensures that there are maximum of 2 guests at the time by the buffet.

About our meeting and conference rooms: All our meeting rooms have windows so the rooms can be aired during the meeting as well as during the breaks. The meeting rooms are prepared with various seating arrangements to ensure distance to the participants. Hand sanitizer are available in all rooms and the tables will be disinfected during the day.

New video camera and sound bar system is available to ensure a high quality virtual meeting experience, if some of the participants are not able to physical join the meeting.

Cancellation terms in 2020

The unusual COVID-19 situation is causing a lot of uncertainty. It is important for us that you as a hotel guest or meeting planner, still want to plan a hotel stay or a meeting. Therefore, we have changed our cancellation terms to meet the uncertainty.

Hotel rooms

  • 1-3 hotel rooms: Free cancellation can be made until 18.00 on the day prior to arrival. Cancellation after 18.00 will be charged 50%. ‘No-show’ will be charged 100%.
  • More than 3 hotel rooms: Please refer to cancellation terms for Meeting & Conferences.

Cancellation must always be made by sending an e-mail to: reception@skovshovedhotel.com

Meeting & conferences

Due to the uncertainty caused by COVID-19, we are offering the following cancellation terms for meeting and conferences in 2020. In case of Force Majeure (e.g. the event is banned to be held or main part of the participants can not enter Denmark, due to travel restrictions made after the event was booked), the event can be re-scheduled to another date and no further costs are added.

If the event are cancelled without Force Majeure, the cancellations terms are as following:

  • 15 days prior to the event: Free cancellation (normally 75%)
  • 7-14 days prior to the event: The meeting / event can be re-scheduled to another date within 6 months, otherwise cancellation fee of 40%. (normally 40% and no re-scheduling option)
  • Less than 7 days: Cancellation fee of 50% if the event will re-scheduled to another date within 6 months, otherwise cancellation fee of 80% (normally 100%)

Cancellation must always be made by sending an e-mail to: reception@skovshovedhotel.com

In case of any questions, please contact the reception

Phone: +45 39 64 00 28
E-mail: reception@skovshovedhotel.com

We look forward to welcoming you to a ‘Safe-to-visit’ hotel

Team Skovshoved Hotel