We don’t take any pre-payment or deposit for a room reservation; However, a reservation is only guaranteed with a valid credit- or debit card (number / expiry date) and should be provided to the hotel, no later than 11.00 am (local time) the day prior to arrival, otherwise the reservation will be cancelled
Cancellation of 1-3 rooms can be cancelled free of charge until 2 pm (local time) the day before arrival. In case of cancellation after 2 pm the day prior to arrival, we reserve the right to charge you the agreed room rate (for the first night’s accommodation).
Any cancellation must always be done in writing, e.g. by sending an e-mail to firstname.lastname@example.org
No payment is taken from your credit or debit card at the time of booking. Payment is taken on departure or in the event of no show or cancellation after 2 pm the day prior to arrival.
In case of cancellation of more than 4 rooms, please refer to our terms of conditions for meetings and events.
TERMS OF CONDITION – MEETINGS & EVENTS
Cancellations or changes in relation to confirmed bookings must be submitted in writing.
– Until 45 days before the first event date: no cancellation charge.
– From 45 to 30 days before the first event date: 50% of the confirmed booking is charged.
– Less than 30 days before the first event date: 75% of the confirmed booking is charged.
– Less than 2 business days before the event date: 100% of the confirmed booking is charged.
– 10% of the confirmed participants may be cancelled up to 2 days before event date.
In the event of no-show, late arrival and early departure, the full price for the booked event will be charged.
Strike, lockouts, fire, war, delivery failures and / or other extraordinary events (e.g. natural disasters), conditions and measures beyond the control of both the customer and / or the hotel qualify for full cancellation or cancellation without charge.